Pentagon using call centers to check on injured veterans

According to the Oklahoma Journal Register, the Pentagon is employing a unique customer service solution to check up on veterans who were injured in Afghanistan and Iraq. As part of their outreach to injured veterans during the recovery process, a national call center contacts patients to check in on their long-term health and well-being.

Using an outsourced call center is helping the VA reduce the amount of time patients have to wait to make appointments to see medical professionals and make sure that cases don’t languish. Most veterans can get emergency help within 24 hours and schedule appointments for other issues.

One of the main benefits of using a physicians answering service to monitor and call back patients is to watch for signs of post-traumatic stress disorder. The VA estimates that there are 300,000 cases nationally, and the use of improvised explosive devices in Iraq and Afghanistan has also led to an increase in brain injuries with long-term effects.

What Isn’t Covered In Many Home Insurance Policies?

You might think that homeowners insurance would include your house and everything on your property. But the truth is that many policies have exclusions that can limit what is covered in your plan. Here are a few of the more common exclusions that you will want to be aware of when getting home insurance quotes.

• Damage to fences and walls: If a tree falls on your house during a storm, you are likely to be covered. But most home insurance policies don’t cover damage to fences, walls and other external areas.
• Damage to unoccupied homes: If a home has been left unoccupied for a month or more, the insurance policy might exclude coverage for damage caused by water or oil leakage. This could also apply to burglary and other malicious acts.

These are just a few examples of why it’s important to read your insurance policy to understand what is or isn’t covered.