If you are a contractor, it’s important that your clients have a way to reach you 24 hours a day, seven days a week. Whether it’s an emergency situation or potential new business, you want to be able to take important calls and receive crucial messages whether you are at a job site or traveling to another location. Having a virtual receptionist can help you to maintain contact with clients and keep your business moving.
Much like a physicians answering service, a call center for contractors can help to screen calls based on your priorities. The call center can be set up to segregate emergency calls from non-urgent messages that can be taken care of during normal business hours. This lets you be able to handle urgent messages from job sites or clients who need immediate assistance without being deluged with non-essential calls.
Unlike a basic web call center that features an automated voice directing people to leave messages based on keypad prompts, Map Communications can provide your clients with access to a live phone operator who can help guide them through the process of contacting you. Your customers value the personalized attention that you give them as a contractor, so why give them anything less when it comes to contacting you after hours? With personalized prompts and scripts, you can make sure that the operators take all of the steps you want in order to assure that your customers receive the highest level of service.
Since you are frequently away from your office, it’s important that an answering service deliver messages through a variety of outlets. Our contact center solutions can be customized to directly connect callers to your land line or cell phone or send voice messages, text messages or even emails directly to your mobile communications device. No matter where you are or what you are doing, it’s critical that you can receive important messages from clients and other employees. Map Communications can help you set up a solution that meets your specific needs while having the flexibility to grow as your business expands.